Table 2

Guidance for parent/patient email communication with NHS staff

DoDo not
Send emails to known recipientsSend material to non-secure email users
Check the address is correct before sending sensitive materialGuess email addresses
Encrypt or at a minimum password protect the material being sentSend passwords in the same email as the protected material
Send the material in an encrypted attachment if possibleSend to individual staff email addresses, make sure it is an official email address for the material you are sending
Restrict the size of attachmentsEmbed pictures/video in the body of the email
Set device default picture capture sizes lower unless quality is requiredClick on links in emails that look strange or you do not recognise who they are from
Ask your local Hospital what the best practice is when sending material to NHS staffPlace sensitive material on social networking sites