Guidance for parent/patient email communication with NHS staff
| Do | Do not |
| Send emails to known recipients | Send material to non-secure email users |
| Check the address is correct before sending sensitive material | Guess email addresses |
| Encrypt or at a minimum password protect the material being sent | Send passwords in the same email as the protected material |
| Send the material in an encrypted attachment if possible | Send to individual staff email addresses, make sure it is an official email address for the material you are sending |
| Restrict the size of attachments | Embed pictures/video in the body of the email |
| Set device default picture capture sizes lower unless quality is required | Click on links in emails that look strange or you do not recognise who they are from |
| Ask your local Hospital what the best practice is when sending material to NHS staff | Place sensitive material on social networking sites |