Comparisons of pre/post patient satisfaction
| Pre/post-patient satisfaction with nursing staff | Pre/post-patient satisfaction with the team of doctors | |||||
|---|---|---|---|---|---|---|
| Before | After | Before | After | |||
| Question | Average (SD) | Average (SD) | p Value | Average (SD) | Average (SD) | p Value |
| 1. To what extent did the nursing staff/team of doctors make you feel at ease? | 4.5 (0.7) | 4.8 (0.4) | 0.17 | 4.4 (0.8) | 4.8 (0.4) | 0.04 |
| 2. To what extent did the nursing staff/team of doctors enable you to tell your story? | 4.5 (0.9) | 4.6 (0.7) | 0.44 | 4.1 (0.8) | 4.8 (0.5) | 0.04 |
| 3. To what extent did you feel that the nursing staff/team of doctors really listened to you? | 4.6 (0.8) | 4.7 (0.6) | 0.96 | 4.6 (0.7) | 4.7 (0.5) | 0.31 |
| 4. To what extent did you feel nursing staff/team of doctors were interested in you as a complete person? | 4.5 (0.8) | 4.5 (0.7) | 0.79 | 4.3 (0.9) | 4.7 (0.6) | 0.05 |
| 5. To what extent did you feel the nursing staff/team of doctors understood your worries? | 4.6 (0.8) | 4.5 (0.8) | 0.43 | 4.3 (0.8) | 4.7 (0.5) | 0.04 |
| 6. To what extent did you feel the nursing staff/team of doctors showed caring and compassion towards you? | 4.6 (0.8) | 4.6 (0.6) | 0.93 | 4.4 (1) | 4.8 (0.5) | 0.04 |
| 7. To what extent were the nursing staff/team of doctors positive in their various interactions with you? | 4.5 (0.9) | 4.6 (0.6) | 0.99 | 4.3 (1) | 4.7 (0.5) | 0.12 |
| 8. To what extent did the nursing staff/team of doctors explain things clearly to you? | 4.4 (0.9) | 4.6 (0.6) | 0.35 | 4.3 (0.9) | 4.8 (0.5) | 0.02 |
| 9. To what extent was the nursing staff/team of doctors available to meet with you when you needed to talk? | 4.6 (0.9) | 4.4 (0.4) | 0.15 | 4.1 (1.1) | 4.4 (0.8) | 0.22 |
| 10. To what extent did the nursing staff/team of doctors provide you with important information that caused you to better understand your medical condition and treatment provided to you? | 4.3 (0.9) | 4.5 (0.7) | 0.29 | 4.2 (0.9) | 4.7 (0.6) | 0.02 |
| 11. To what extent did you feel that there was ongoing and positive communication between the nursing staff/team of doctors? | 4.5 (0.9) | 4.6 (0.7) | 0.78 | 4.5 (0.9) | 4.6 (0.7) | .73 |
| 12. To what extent did you feel the nursing staff/team of doctors assisted you with problems that arose during hospitalisation? | 4.5 (0.9) | 4.7 (0.5) | 0.53 | 4.3 (1) | 4.7 (0.5) | 0.05 |
| 13. To what extent are you satisfied with the nursing staff/team of doctors that took care of you? | 4.6 (0.8) | 4.7 (0.5) | 0.64 | 4.5 (0.8) | 4.8 (0.4) | 0.07 |
| 14. How would you rate your treatment, in general, by the nursing staff/team of doctors? | 4.5 (0.8) | 4.7 (0.5) | 0.74 | 4.4 (0.9) | 4.8 (0.4) | 0.04 |
| 15. Would you advise your close friends to come to Bnai Zion? | 4.3 (1.1) | 4.8 (0.4) | 0.17 | 4.4 (1.1) | 4.8 (0.4) | 0.24 |
| Total | 4.5 (0.7) | 4.6 (0.4) | 0.81 | 4.4 (0.7) | 4.7 (0.3) | 0.03 |