Table 2

Definition of family friendly services (from website: http//

 Family friendly service is:
 1. Service provision by all professional sectors in a positive family friendly culture that encourages
• collaboration that is “seamless”
• responsiveness that meets families' real needs
•  provision of appropriate information between all agencies and for parents that enables families to make informed choices about services for their children
2. Paediatric audiology that exceeds a minimum standard in terms of quality and accessibility
3. A culture of service evaluation, including peer review with an element of feedback from parents and their hearing impaired children