Intent | Type of error | Aetiology | Potential promoting conditions |
Unintended | Slips in attention | Intrusions Omissions | Hostile working environment Workload |
Misordering | Lack of protocols and guidelines | ||
Lapse in memory | Losing one's place | Poor machine or tool to person interface | |
Forgetting items | Monotony and boredom | ||
Mistake | Rule based | Poor experience and skill mix of staff | |
Knowledge based | Misperception of risks | ||
Deliberate | Mistake | Rule based | Perceived licence to break rules |
Knowledge based | Conflict or poor morale which impairs “asking for help” | ||
Violation | Short cuts | Ambiguous or apparently meaningless rules | |
Optimising for some goal unsafely | Belief that bad outcomes do not happen | ||
One off breaches | Culture that encourages risk taking | ||
Sabotage | Poor supervision and checking |
Adapted from Reason.1 ,15