Table 1

Varieties of unsafe acts and the human factor

Intent Type of error Aetiology Potential promoting conditions
UnintendedSlips in attentionIntrusions
Omissions
Hostile working environment
Workload
MisorderingLack of protocols and guidelines
Lapse in memoryLosing one's placePoor machine or tool to person interface
Forgetting itemsMonotony and boredom
MistakeRule basedPoor experience and skill mix of staff
Knowledge basedMisperception of risks
DeliberateMistakeRule basedPerceived licence to break rules
Knowledge basedConflict or poor morale which impairs “asking for help”
ViolationShort cutsAmbiguous or apparently meaningless rules
Optimising for some goal unsafelyBelief that bad outcomes do not happen
One off breachesCulture that encourages risk taking
SabotagePoor supervision and checking
  • Adapted from Reason.1 ,15