Table 3

Results of a postal questionnaire of parent satisfaction with epilepsy care

Scores of 4–5 (%)
1992–93 (n = 47) 1994–95 (n = 35)
Courtesy
Reception staff friendly & polite?44 (94%)32 (91%)
Nursing staff friendly & polite?47 (100%)33 (94%)
Medical staff friendly & polite?46 (98%)33 (94%)
Communication
Epilepsy explained?29 (62%)3-150 17 (49%)3-150
Enough information to understand epilepsy?21 (45%)3-150 17 (49%)3-150
Doctors easy to talk to?36 (77%)3-150 25 (71%)3-150
Questions listened to?31 (66%)3-150 28 (80%)
Questions adequately answered?31 (66%)3-150 19 (54%)3-150
Clinic visits
Waiting time acceptable?25 (53%)3-150 24 (69%)3-150
Clinic visit frequency acceptable?47 (100%)27 (77%)3-150
Time spent with the doctor acceptable?47 (100%)27 (77%)3-150
Clinic visits worthwhile?42 (89%)31 (89%)
Happy with your child’s care?38 (81%)28 (80%)
  • Satisfaction scored on scale of 1–5 (anonymously): 1, not at all; 2, barely; 3, somewhat; 4, mostly; 5, very.

  • 3-150 Questions to which more than 20% of parents responding scored satisfaction < 4.