RT Journal Article
SR Electronic
T1 NHS Direct: virtually engaged
JF Archives of Disease in Childhood
JO Arch Dis Child
FD BMJ Publishing Group Ltd and Royal College of Paediatrics and Child Health
SP 57
OP 59
VO 89
IS 1
A1 N J McLellan
YR 2004
UL http://adc.bmj.com/content/89/1/57.abstract
AB In the five years since its launch in March 1998, NHS Direct in England and Wales has established itself as the world’s largest provider of telephone healthcare advice. NHS Direct now handles over half a million telephone calls and NHS Direct Online half a million on-line transactions every month.1 Consistently 30–40% of calls to the telephone service are about children.