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Positive feedback in the paediatric emergency department
  1. Katie Mckinnon,
  2. Ana Waddington,
  3. Jessica Schofield,
  4. Tessa Davis
  1. Paediatric Emergency Department, Royal London Hospital, London, UK
  1. Correspondence to Dr Katie Mckinnon, Paediatric Emergency Department, Royal London Hospital, London, UK; katie.mckinnon{at}nhs.net

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The Paediatric Emergency Department (ED) at the Royal London Hospital is part of a trauma centre and Children’s Hospital. The Greatix positive reporting system was introduced with the aim of recognising the great work of the department.

The ‘Learning from Excellence’ movement has shown how positive feedback can improve patient care and staff development.1 Approximately a quarter of trainee doctors and a fifth of trainers report burn-out from work,2 and rates of recruitment and retention for nurses are falling,3 so projects to improve staff morale are urgently required. Positive feedback such as the Greatix system can form part of recognition for team members. The Institute for Healthcare Improvement advocates this towards improving ‘Joy in Work’, …

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