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Showing we care: reducing non-attendance rates in an adolescent clinic
  1. Marianne Samyn1,
  2. Sonia Fihosy1,
  3. Jemma Marie Day2,
  4. Anna Hames2
  1. 1Paediatric Liver, Gastroenterology and Nutrition Centre, King’s College Hospital NHS Foundation Trust, London, UK
  2. 2Institute of Liver Studies, King’s College Hospital, London, UK
  1. Correspondence to Dr Marianne Samyn, PaediatricLiver, Gastroenterology and Nutrition Centre, King’sCollege NHS Foundation Trust, DenmarkHill, London SE5 9RS UK; Marianne.samyn{at}nhs.net

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Non-attendance (NA) at hospital appointments is a well-recognised problem in the healthcare setting, with both economic and clinical repercussions. Transition from paediatric to adult services is a challenging period for young people (YP) with a detrimental impact of a frequent lack of engagement with adult health services, as demonstrated by Harden.1

Previous studies have demonstrated improved clinic attendance in an adolescent clinic after a telephone reminder 1 day before the appointment.2 3 Following the observation of high NA rates for new appointments (25%) in a transition clinic for YP with liver disease and transplant, an intervention study was set-up using a semistructured telephone interview (SSI) at least 2 weeks prior to first appointments. The SSI aimed to …

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