Objectives To explore parents’ perceptions of ward rounds in two different ward settings (medical and surgical unit) in a tertiary paediatric hospital in Australia and to understand key factors influencing them.

Design A descriptive study was conducted based on 100 semistructured interviews across two different inpatient units: medical (n=50) and surgical (n=50). Quantitative data, obtained from closed-ended responses, were analysed using descriptive statistics. Qualitative data, obtained from open-ended responses, were analysed using inductive content analysis, facilitating a more in-depth understanding of parents’ perceptions of ward rounds and their lived experience.

Results Parents in both medical and surgical units reported high levels of satisfaction with ward rounds, with a median parental satisfaction rating of 4 out of a possible 5 (comparative in both settings). Two major themes were identified influencing parental perceptions of ward rounds: team-family dynamics and managing uncertainties inherent to ward rounds.

Conclusion This study demonstrates that parents highly value ward rounds, primarily for the opportunity they offer to collaborate with the clinical team and to ask questions. Parental satisfaction was high in both medical and surgical units, despite notable differences in ward round structure and function. Our study highlights key areas where small changes could empower parents and enhance their overall hospital experience.