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Children and young people’s concerns and needs relating to their use of health technology to self-manage long-term conditions: a scoping review
  1. Sarah Blower1,
  2. Veronica Swallow2,
  3. Camila Maturana3,
  4. Simon Stones4,
  5. Robert Phillips5,
  6. Paul Dimitri6,
  7. Zoe Marshman7,
  8. Peter Knapp8,
  9. Alexandra Dean3,
  10. Steven Higgins9,
  11. Ian Kellar10,
  12. Penny Curtis11,
  13. Nathaniel Mills12,
  14. Jacqueline Martin-Kerry1
  1. 1 Department of Health Sciences, University of York, York, UK
  2. 2 College of Health, Wellbeing & Life Sciences, Sheffield Hallam University, Sheffield, South Yorkshire, UK
  3. 3 York Trials Unit, University of York, York, North Yorkshire, UK
  4. 4 School of Healthcare, University of Leeds, Leeds, West Yorkshire, UK
  5. 5 Centre for Reviews and Dissemination, University of York, York, North Yorkshire, UK
  6. 6 NIHR Children and Young People MedTech Cooperative, Sheffield Children's Hospital NHS Foundation Trust, Sheffield, Sheffield, UK
  7. 7 School of Clinical Dentistry, The University of Sheffield, Sheffield, Sheffield, UK
  8. 8 Department of Health Sciences and Hull York Medical School, University of York, York, North Yorkshire, UK
  9. 9 School of Education, University of Durham, Durham, UK
  10. 10 School of Psychology, University of Leeds, Leeds, West Yorkshire, UK
  11. 11 School of Nursing and Midwifery, The University of Sheffield, Sheffield, Sheffield, UK
  12. 12 NIHR Children and Young People MedTech Co-operative and NIHR Devices for Dignity MedTech Co-operative, Sheffield Children's NHS Trust, Sheffield, UK
  1. Correspondence to Dr Jacqueline Martin-Kerry, University of York, York YO10 5DD, UK; jackie.martin-kerry{at}


Background The use of patient-facing health technologies to manage long-term conditions is increasing; however, children and young people may have particular concerns or needs before deciding to use different health technologies.

Aims To identify children and young people’s reported concerns or needs in relation to using health technologies to self-manage long-term conditions.

Methods A scoping review was conducted. We searched MEDLINE, PsycINFO and CINAHL in February 2019. Searches were limited to papers published between January 2008 and February 2019. We included any health technology used to manage long-term conditions. A thematic synthesis of the data from the included studies was undertaken. We engaged children with long-term conditions (and parents) to support review design, interpretation of findings and development of recommendations.

Results Thirty-eight journal articles were included, describing concerns or needs expressed by n=970 children and/or young people aged 5–18 years. Most included studies were undertaken in high-income countries with children aged 11 years and older. Studies examined concerns with mobile applications (n=14), internet (n=9), social media (n=3), interactive online treatment programmes (n=3), telehealth (n=1), devices (n=3) or a combination (n=5). Children and young people’s main concerns were labelling and identity; accessibility; privacy and reliability; and trustworthiness of information.

Discussion This review highlights important concerns that children and young people may have before using technology to self-manage their long-term condition. In future, research should involve children and young people throughout the development of technology, from identifying their unmet needs through to design and evaluation of interventions.

  • technology
  • adolescent health

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What is already known on this topic?

  • The use of patient-facing technologies for children and young people (CYP) to self-manage long-term conditions (LTCs) is rapidly increasing.

  • There are many studies exploring the use or development of new health technology but few that explored CYP’s concerns about the use of this technology.

  • It is important to obtain stakeholders’ views (particularly CYP’s) about their use of technologies or treatments.

What this study adds?

  • We have identified key concerns of CYP about their use of health technology to self-manage LTCs.

  • Concerns included labelling and identity; accessibility; privacy and reliability; and trustworthiness.

  • It is important to understand and address these concerns as they are potential barriers to engagement with health technologies


Patient-facing health technologies (eg, virtual reality, augmented reality, telehealth and medical devices) have the potential to address key healthcare challenges, and their use is rapidly expanding.1 Increasingly, adults with long-term conditions (LTCs) self-manage their health,2 sometimes with remote clinical support and monitoring. This approach could reduce health system burden, while offering convenience for clinician–patient engagement.3 There is growing interest in the use of technologies to support children and young people (CYP) with LTCs.4

Involving CYP with LTCs in developing and using health technologies provides opportunities for enhancing their health and well-being.1 To date, there is limited research into the challenges of using technology and concerns felt by end-users, particularly CYP. Recent systematic reviews highlight privacy and security issues associated with the use of mobile health applications (apps) for CYP4–6 and CYP wanting access to safe, moderated forums to communicate with peers.7 For example, the Brushing RemInder 4 Good Oral HealTh (BRIGHT) trial8 used a short messaging service to encourage CYP to brush their teeth. During the intervention development and trial design, CYP expressed concerns over who could access their mobile phone numbers and how they could stop receiving text messages. Recent studies7 9 suggest that CYP may require specific information and guidance on privacy, security and data confidentiality before participating in research involving healthcare technologies. This scoping review and associated stakeholder consultation aimed to identify empirical research reporting CYP’s concerns and needs relating to the use of health technologies to self-manage LTCs and develop recommendations for technology developers and researchers.


A scoping review10 was undertaken without quality assessments.11

Search strategy

Ovid MEDLINE, PsycINFO and CINAHL were searched in February 2019 using a strategy developed with an information specialist and modified for each database (see online supplementary appendix 1). The search was limited to papers published between January 2008 and February 2019 to ensure relevance to current health technologies.


table 1 outlines the review inclusion and exclusion criteria.

Table 1

Eligibility criteria for studies within this review

Study selection

Records were deduplicated in Endnote and managed using Covidence. JM-K screened title and abstracts, with 20% of records double-screened (SB and VS). Agreement rate and Cohen kappa coefficients were calculated to measure inter-rater reliability. Three reviewers (JM-K, SB and CM) undertook screening of full-text records independently. When uncertainty about inclusion arose, articles were discussed (JM-K, CM, SB and AD) until a consensus was reached.

Data extraction

Data were extracted by JM-K (with AD and CM each independently replicating extraction of 50% of the studies) using a prepiloted template. Data extracted included: lead author; year of publication; country; study participant details (age, number, sex and LTC); study design; setting where technology was used; retrospective or prospective use; concerns or information needed before using the technology; whether CYP were involved in the scoping or design of the technology; and any quotations to support the concerns extracted.

Data synthesis

Bubble plots highlight patterns and gaps in data and identify the number of included studies by country and publication year. Thematic analysis of the findings of each study was undertaken. JM-K and SB read through extracted qualitative (quotations and interpretation from the primary study authors) and quantitative data to identify concerns and needs and assign themes.12

Stakeholder consultation

Throughout the project, we engaged with CYP and parent stakeholders who had used health technologies to manage LTCs. To explore the context for this review from the perspective of CYP (April 2019), JM-K and SS facilitated a discussion with (n=4) stakeholders, two CYP aged 13 and 15 years and their mothers, to determine their views on concerns and informational needs.

Following the review (October 2019), we shared the findings with CYP and parents from the NIHR Generation R Young Persons’ Advisory Group (YPAG). The consultation was a face-to-face meeting with 15 CYP (age 9–18 years) and 4 parents (who have children with LTC). Participants noted and discussed findings that interested or surprised them. Participants were invited to make recommendations for health professionals developing self-management support health technologies (based on the review findings) on Post-it notes and discuss these within the group. The outcomes of this discussion supplemented the review findings and informed the recommendations.


Study selection

A total of 18 365 unique records were identified through the electronic searches. There was a 95% agreement rate in the 3673 double-screened abstracts(moderate kappa agreements). No potentially eligible studies were missed. Single screening was undertaken for the remaining 14 692 records. Many excluded papers did not include CYP’s concerns or perspectives (eg, only proxy views from parents or clinicians), or reported the technology use outside the scope of this review. Thirty-eight studies were included (see figure 1).

Figure 1

PRISMA flow chart. CYP, children and young people; PRISMA, Preferred Reporting Items for Systematic Reviews and Meta-Analyses.

Characteristics of included studies

All studies (table 2) were published between 2009 and 2019 and undertaken in Australia13–15 (n=3), Canada16–22 (n=7), England23–31 (n=9), Italy32 (n=1), the Netherlands33 (n=1), New Zealand34 (n=1), Nigeria35 (n=1), Spain36 (n=1), Sweden37 38 (n=2), USA39–49 (n=11) and Wales50 (n=1). Studies included CYP with the following LTCs: asthma (n=7), type 1 diabetes (n=5), chronic kidney disease (n=3), cancer (n=3), obesity (n=3), cerebral palsy/spina bifida (n=2), attention deficit hyperactivity disorder (ADHD) (n=2) and HIV, idiopathic scoliosis, colorectal conditions, chronic fatigue syndrome/myalgic encephalitis with n=1 study each. Figure 2 shows the distribution of studies by country and publication date.

Figure 2

Included studies by publication date and country.

Table 2

Summary of included studies (n=38)

Most studies were exclusively qualitative (n=26, 68%),13 14 16 17 20–24 26 27 29–31 34 36–38 40 42–44 47–50 while other study designs such as user testing, pilot or feasibility studies and one randomised controlled trial each included some qualitative data (n=12, 32%).15 18 19 25 32 33 35 39 41 45 46 Only seven studies included participants under 11 years.17 24 26–28 31 34 The age range of CYP represented was 5–18 years.

Technologies were categorised using a previously reported typology51: internet (eg, websites, forums, chat rooms and e-tools) (n=9)13 16 23 26 33–35 37 46; social media (dedicated platforms, eg, YouTube, Twitter, Facebook and Instagram) (n=3)47–49; mHealth (eg, mobile phone apps and text messaging) (n=14)18 19 22 24 28 29 31 39–45; telehealth (eg, video conferencing and telephone consultations) (n=1)17; interactive online treatment programmes (n=3)14 15 50; and devices (eg, wearables and other devices/hardware)25 30 32 (n=3). Five studies involved combinations of technologies.20 21 27 36 38

Concerns and needs expressed by CYP

Regardless of technology type, many concerns reported by CYP were similar across studies (see table 3). There were four overarching themes, summarised below, with quotations illustrating key concerns in the words of CYP themselves (table 4). Full list of quotations per study is provided in online supplementary appendix 2.

Table 3

Summary of technologies and related concerns raised by CYP

Table 4

Quotations to illustrate identified themes

Labelling and identity

CYP were concerned that stigma could arise from technology visibility, for example, the potential for social embarrassment prevented them from using devices in public.14 Many technologies were designed to enable CYP to engage with an online community of users, which in some cases included other CYP from the healthy population, which led to CYPs’ concerns about cyberbullying.14 50 Some CYP felt that technologies involving online communities should have separate condition-specific spaces to reduce the risk of discrimination and support inclusivity.20 44 48 Suggestions included private messaging or chat options.20 Conversely, some CYP expressed concerns about technologies that exclusively brought together CYP with the same condition in forums or chatrooms.16

Overall, there was a tension between the need for normalisation and the risk of discrimination. For some CYP, ‘being normal’ meant feeling part of a community of other CYP who shared their condition/s and experience/s; while for others, it was also about feeling included in a community of healthy peers.


This included usability concerns regarding the age and developmental appropriateness of content26 31 34 38 and risks associated with bringing CYP from a broad age range together in forums or chat rooms,28 such as an increase in perceived ‘noise’ that might prevent individual voices being heard and understood.16 CYP also expressed preferences for plain language and the absence of jargon or medical terminology that they would find difficult to understand.23 27 36

CYP identified limited access to Wi-Fi in hospitals, at home and in the community as possible barriers to some technologies.26 29 Rules imposed in schools regarding mobile phone use were also highlighted.41 45

CYP highlighted financial costs28 31 associated with using mobile data45 to access apps as well as the impact on device storage capacity43 and challenged the assumption that all CYP used social media or had access to smartphones.49


Some privacy concerns were linked to technology visibility that may draw attention to an undisclosed condition.18 25 CYP highlighted the potential for unwanted attention35 44 and questioning that may arise from using a device.25 Concerns surrounding data sharing and confidentiality of personal information were also evident.14 22 33 39 48 CYP had preferences about whom they would share data with and were concerned about the perceived dangers and negative implications of sharing data widely.25 31 40 For example, the risks of being ‘hacked’13 26 and the importance of privacy settings24 in various social media platforms and apps; privacy related to content that CYP created50 and fears of being monitored or watched by parents and/or clinicians17 24 30 47 ; and the permanence of data on websites and apps.13

Ultimately, CYP desired control over their data and privacy; they sought a balance between safety, confidentiality, anonymity and the option to foster connection with others by ‘putting a face to the name’21 and sharing personal information if they so choose.

Trustworthiness and reliability

CYP were generally wary of online information (through websites or apps)27 37 unless it was perceived to be from a trusted ‘official source’, for example, from recognisable organisations or endorsed by clinicians with expertise in their condition.23 26 29 36 38 They also raised concerns about images or content that could be perceived as overly negative or alarmist about their condition,36 48 although some CYP were concerned about images that they perceived to be unrealistic or idealised (particularly in relation to body image).37

Some CYP expressed discomfort or unease with the introduction of technologies that reduce face-to-face contact with their clinician. CYP were particularly concerned about the potential for lack of clinician responsiveness19 47 and the impact on their ability to form an open, honest and therapeutic relationship17 as well as the risk of clinicians missing important non-verbal cues.13 30

Linked to this, a general fear of misinterpretation was also identified.47 CYP expressed concerns that information recorded on devices (rather than in conversation) could land them in trouble with limited opportunity to explain their side of the story30

Stakeholder consultation

When discussing the findings with CYP and parents, they expressed surprise at the level of concern for cyberbullying in relation to using health technologies to manage an LTC. However, they concurred with concerns identified in the review relating to security of data and information. They were surprised by studies reporting that language was not age appropriate, as they presumed that mobile apps would at least be ‘word-friendly’ for children if that was the target end user. The group noted that CYP will have different reasons and motivations for using technology and felt it was important to ensure that CYP were involved early in technology development and to not underestimate the input and impact that CYP can have. They also suggested gamification to help young children with technology. The group felt incorporating passcodes, or other forms of security, was important to ensure data security and access.


Main findings

This review has highlighted CYP’s specific concerns about the use of technology to self-manage LTCs including labelling and identity; accessibility; privacy; and trustworthiness of information. Most studies were undertaken in high-income countries and mainly sought the views of CYP aged 11 years and older in relation to a wide range of health technologies. The focus on older CYP possibly reflects difficulties that researchers expect to encounter when undertaking research with children52 and indicates a gap in knowledge about the concerns of CYP under 11 years. The most common LTCs studied included type 1 diabetes, asthma and mental health conditions. Included studies generally had small samples. Many studies were excluded because they focused on the views and concerns of parents and/or clinicians only.

Our findings in relation to the literature

The use of health technologies by CYP to manage LTCs is increasing with many studies describing their development, acceptability and use by CYP45 53–61; effectiveness53 62–64; and compliance by CYP.41 57 However, there is limited literature on the concerns that CYP may have when (or before) using a health technology for self-managing their LTC, and no review has specifically explored these concerns.

Our results indicate that the views of CYP with LTC are under-represented in the literature. Many potentially eligible studies reported solely on clinicians’ or parents’ views or failed to separate out concerns expressed by CYP and adults. As previously reported, primary studies exploring CYP’s concerns tend to involve healthy populations63 65 66 (eg, schoolchildren) rather than CYP with LTCs, even when evaluating the use of technologies that are designed for use by CYP with LTCs. Authentic user involvement in technology design and research is important and increasingly required by funders; CYP with LTCs are uniquely placed to explain their concerns about new technologies.

We did not find any studies examining CYP concerns regarding the use of virtual or augmented reality technologies to self-manage LTCs. This may reflect wider-reaching tendencies by researchers to only seek proxy views about how CYP use technology to manage an LTC.

Our findings are consistent with a previous review on the use of digital clinical communication (eg, telehealth) for CYP with long-term mental health conditions reporting that most studies focused only on satisfaction, acceptance or feasibility of the technology.67 While these issues are important, a broader focus on general concerns contributes to our understanding of potential barriers to technology use.

We identified a range of concerns, several clustered around a theme of labelling and identity and highlighting that CYP with LTCs are a diverse group, and those with the same condition may have differing concerns about the use of interactive technologies. CYP varied in whether they wanted their condition to be known, to interact with others with the same condition, or with healthy CYP. These concerns are supported by previous literature that highlights variations in how CYP wish to use online forums.68 69 The potential risk of cyberbullying identified in some studies is supported by a recent review about risks associated with the use of social media by CYP.70 In addition, CYP were particularly cautious about stigma arising from the use of technologies to manage mental health conditions and sexually transmitted infections.71

Accessibility of the technology, through age-appropriate language, style and physical access, was important. This concern is supported by other literature involving CYP without LTCs, for instance the ability of school-aged CYP to identify and access information about sexual health.72 The importance of language was also recognised as important in some studies.69

A not unexpected key theme in this review was privacy.72–75 Our findings complement a recent review calling for research that explores CYP’s privacy and data security issues when using digital health technology to manage LTCs.76

Trust in the technology was another important factor to determine whether CYP would use a particular technology to manage a LTC. A recent review highlighted the importance of clinicians understanding CYP’s needs in relation to their use of health technologies and also to help CYP identify appropriate technology.4 A study examining the concerns of CYP (without LTCs) also highlighted the concern, consistent across all age groups, of trust for health-related social media.77

Based on the concerns raised in the included studies within this review, we have developed a set of recommendations in conjunction with our CYP and parent stakeholders that we feel are important for future development and use of technology by CYP with LTCs (see box 1).

Box 1


The following recommendations derive from our findings and are supported by the project stakeholders:

  • Ensure any technology for use by CYP is age and developmentally appropriate (in terms of language and style; if the technology is social media, then carefully consider the appropriate age range of participants).

  • CYP will want to use technology for different reasons and with different motivations (eg, some will want to use technology that connects them to others with the same condition for support, while others will not want to be segregated by their condition). Give CYP the option of how they use technology. Technology developers should involve CYP in the design and development of health technologies.

  • CYP may have concerns about using technology to manage an LTC, and these concerns should be considered alongside any potential benefits for CYP.

  • Trust will be an important factor for CYP using technology for their health; they will want to know how the technology has been developed, curated, tested and used previously in order to make an informed decision about whether they want to use it.

  • For technology involving images, recognise that CYP may not filter what they see and some may be surprised or concerned by distressing images (eg, on closed Facebook groups). A careful and sensitive approach should be taken to minimise CYP’s concerns.

  • Consider making the technology (eg, forums or text on websites) not overly negative, particularly consider moderation for peer communication, to avoid causing unnecessary anxiety for end users.

  • For any technology involving data, explain to CYP who will have access to their information, how their information will be stored and how CYP can change such access. Consider having a passcode or biometric protection for access to mobile apps, or where the operating system allows, prompting the use of these functions. Where messaging occurs, consider end-to-end encryption and self-destructing messages.

  • Recognise that CYP are taught digital safety in school, including caution around sharing their information, and may feel that doing so for the purposes of health technology contradicts this. They will want to know who will have access to their information and why.

In addition, stakeholders recommended the following:

  • Do not under-estimate CYP’s capabilities and the important input they can provide to technology development.

  • Consider gamification within technologies for younger CYP with LTCs.

  • When developing technology for use by CYP to manage LTCs, involve the appropriate group of CYP early in the process to ensure that the technology will be something they will want to use and will meet their needs. For example, if you plan to develop technology for CYP aged Y years with condition X, then work with CYP that are of this age with this condition.

  • Consider whether health inequalities may be created or exacerbated if the technology has a financial cost associated with it.

  • Tell CYP what the actual impact of using the technology will be for them (eg, will it help them, are there any risks).

Strengths and limitations of the review

A strength of this review is its broad focus on technologies and LTCs in order to identify all information about CYPs’ concerns regarding use of technology to manage LTCs. We used recognised processes to ensure methodological rigour and consulted with CYP and parents. Due to the volume of records identified, we only reviewed full texts of articles that mentioned or alluded to concerns within the abstract. We did not include positive preferences such as what CYP liked or preferred (eg, design features and interactivity elements). We note that many studies focus on positive preferences of CYP for technologies, and this may be an avenue for future research. Many of the included studies were conducted in high-income countries and findings may not generalisable to CYP in low-income countries.


We would like to thank the Liverpool Generation R Young Persons’ Advisory Group (YPAG) members (children and young people (CYP) and parents) for their insightful comments and contributions to the development of the recommendations within this review. We would like to thank Jennifer Preston and Sammy Ainsworth for facilitating engagement with the YPAG. We would also like to thank our CYP and parents who were involved on April 2019. We would also like to thank David Torgerson, who is a coinvestigator of this project and provided thoughtful input throughout the duration of the review. We would also like to thank Melissa Harden from the Centre for Reviews and Dissemination at the University of York for developing and running the search strategy and deduplicating the records. We would also like to thank Stephanie Prady for proof-reading and editing the final version of the manuscript.


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  • Twitter @sarah_blower, @SwallowVeronica, @CamilaMaturanaP, @SimonRStones, @drbobphillips, @zmarshman, @DrIanKellar, @natwm10, @JMartinKerry

  • Contributors JM-K, VS, ZM, PK, SB, BP, PD, NM, PC, SS and SH developed the grant application for this piece of work. JM-K developed the scoping review protocol with input from BP, VS and SB. JM-K, SB and VS undertook title and abstract screening; CM, SB and JM-K undertook full-text screening; CM, AD and JM-K undertook data extraction with input from SB. JM-K and SS undertook the stakeholder engagement activities. All coauthors provided critical input into the data extracted. SB and JM-K drafted the manuscript, and all coauthors critically reviewed this and provided input and approved the final manuscript.

  • Funding This scoping review was funded by the University of York’s University Research Priming Fund and is supported by the National Institute of Health Research (NIHR) Children and Young People MedTech Co-operative (NIHR CYP MedTech). SB’s time was supported by the National Institute for Health Research Yorkshire and Humber ARC.

  • Disclaimer The views expressed in this publication are those of the author(s) and not necessarily those of the National Institute for Health Research or the Department of Health and Social Care.

  • Competing interests None declared.

  • Patient consent for publication Not required.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data availability statement All data relevant to the study are included in the article or uploaded as supplementary information. No additional data available.

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