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Reducing healthcare conflict: outcomes from using the conflict management framework

Footnotes

  • Contributors LF and SB designed the work. LF acquired the data. LF and SB interpreted the data, drafted the work and revised it critically for intellectual content. LF and SB approved the final version of the manuscript. LF and SB agreed to be accountable for all aspects of the work, ensuring that questions related to the accuracy or integrity of any part of the work are appropriately investigated and resolved.

  • Funding This study was funded by Princess Margaret Hospital, Perth, Australia.

  • Competing interests SB is the director of the Medical Mediation Foundation, an organisation that provides conflict management training and mediation in situations where there is disagreement/conflict between patients and healthcare professionals. However, the manuscript does not focus on mediation as a solution.

  • Ethics approval Approval for this study was granted by the Western Australia Children and Adolescent Human Research Ethics Committee and the R&D Department prior to study commencement (PRN: RGS00041). Interview quotes are presented without identifiers to preserve the confidentiality of the interviewees.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data sharing statement Any requests for anonymised raw data should be directed to the corresponding author.

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Footnotes

  • Contributors LF and SB designed the work. LF acquired the data. LF and SB interpreted the data, drafted the work and revised it critically for intellectual content. LF and SB approved the final version of the manuscript. LF and SB agreed to be accountable for all aspects of the work, ensuring that questions related to the accuracy or integrity of any part of the work are appropriately investigated and resolved.

  • Funding This study was funded by Princess Margaret Hospital, Perth, Australia.

  • Competing interests SB is the director of the Medical Mediation Foundation, an organisation that provides conflict management training and mediation in situations where there is disagreement/conflict between patients and healthcare professionals. However, the manuscript does not focus on mediation as a solution.

  • Ethics approval Approval for this study was granted by the Western Australia Children and Adolescent Human Research Ethics Committee and the R&D Department prior to study commencement (PRN: RGS00041). Interview quotes are presented without identifiers to preserve the confidentiality of the interviewees.

  • Provenance and peer review Not commissioned; externally peer reviewed.

  • Data sharing statement Any requests for anonymised raw data should be directed to the corresponding author.

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