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Showing we care: reducing non-attendance rates in an adolescent clinic
  1. Marianne Samyn1,
  2. Sonia Fihosy1,
  3. Jemma Marie Day2,
  4. Anna Hames2
  1. 1 Paediatric Liver, Gastroenterology and Nutrition Centre, King’s College Hospital NHS Foundation Trust, London, UK
  2. 2 Institute of Liver Studies, King’s College Hospital, London, UK
  1. Correspondence to Dr Marianne Samyn, PaediatricLiver, Gastroenterology and Nutrition Centre, King’sCollege NHS Foundation Trust, DenmarkHill, London SE5 9RS UK; Marianne.samyn{at}

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Non-attendance (NA) at hospital appointments is a well-recognised problem in the healthcare setting, with both economic and clinical repercussions. Transition from paediatric to adult services is a challenging period for young people (YP) with a detrimental impact of a frequent lack of engagement with adult health services, as demonstrated by Harden.1

Previous studies have demonstrated improved clinic attendance in an adolescent clinic after a telephone reminder 1 day before the appointment.2 3 Following the observation of high NA rates for new appointments (25%) in a transition clinic for YP with liver disease and transplant, an intervention study was set-up using a semistructured telephone interview (SSI) at least 2 weeks prior to first appointments. The SSI aimed to …

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  • Contributors The study design was developed by MS and AH. SF carried out the semistructured interview with patients and collected the data. Data analysis and interpretation was done by MS and SF.

  • Funding The authors have not declared a specific grant for this research from any funding agency in the public, commercial or not-for-profit sectors.

  • Competing interests None declared.

  • Provenance and peer review Not commissioned; internally peer reviewed.