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Non-attendance (NA) at hospital appointments is a well-recognised problem in the healthcare setting, with both economic and clinical repercussions. Transition from paediatric to adult services is a challenging period for young people (YP) with a detrimental impact of a frequent lack of engagement with adult health services, as demonstrated by Harden.1
Previous studies have demonstrated improved clinic attendance in an adolescent clinic after a telephone reminder 1 day before the appointment.2 3 Following the observation of high NA rates for new appointments (25%) in a transition clinic for YP with liver disease and transplant, an intervention study was set-up using a semistructured telephone interview (SSI) at least 2 weeks prior to first appointments. The SSI aimed to …
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