Objective Emotional intelligence (EI) is the individual's ability to perceive, understand and manage emotion and to understand and relate effectively to others. We examined the degree to which EI training may be associated with a change in EI among different medical personnel and patient satisfaction.
Design, setting and participants The EI of 17 physicians and 10 nurses in paediatric ward was prospectively evaluated with Bar-On's EI at baseline and after 18 months. 11 physicians who did not undergo the intervention served as controls.
Interventions The intervention consisted of a training programme comprising group discussions, simulations and case studies.
Main outcomes and measures Pre-emotional quotient inventory (EQ-i) and post-EQ-i scores and patient satisfaction surveys of nurse and physicians pre-intervention and post-intervention were analysed.
Results The mean overall EI score of the study sample rose from 99.0±9.6 (both plus and minus mathematical operations standing for SD) at baseline to 105.4±10 (p<0.000) after 18 months, with the most robust increase (nearly 6%; p<0.003) manifested among physicians. In contrast, the control group's EI scores did not change over this period. Within the intervention group, physicians displayed a statistically significant increase in three of the five EI dimensions, compared with only one of the five EI dimensions for nurses. Patient satisfaction scores relating to physician care rose from 4.4 pre-intervention to 4.7 post-intervention (p=0.03).
Conclusion An EI intervention led to an overall increase in EI scores, with a significant improvement in patient satisfaction. These findings suggest important potential benefits for both staff and their patients.
- patient satisfaction
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EB and JG have equally contributed.
Contributors EB: interpretation of data for the work and drafting the work. JG, AR-L and IS: substantial contributions to the conception or design of the work and drafting the work. NK: acquisition, analysis and revising the work. ND: substantial contributions to the conception or design of the work and revising the work. AR: interpretation of data for the work and revising the work. All authors have approved the final version of the work to be published and have agreed to be accountable for all aspects of the work.
Competing interests None declared.
Patient consent Obtained.
Ethics approval Bnai Zion Institutional Review Board.
Provenance and peer review Not commissioned; externally peer reviewed.