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PS-361 Evaluating Parent Satisfaction With Medical Correspondence Follow Up Methods After A Cardiology Outpatient Clinic Visit In Our Lady’s Children Hospital, Ireland
  1. M Bahari1,
  2. K Walsh2,
  3. D McGill3
  1. 1Neonatology, National Maternity Hospital, Dublin, Ireland
  2. 2Cardiology, Our Lady’s Children Hospital, Dublin, Ireland
  3. 3Department of Public Health and Policy, University of Liverpool, Liverpool, UK

Abstract

Background and aim Primary: To evaluate parents’ satisfaction toward being copied into their GP letters after Paediatric Cardiology outpatient visits. Secondary: To explore acceptance of other methods of communication, and factors affecting acceptance.

Methods This was a quantitative, descriptive, cross sectional study assuming a positivistic approach. Questionnaires filled by participants were used to collect data in Cardiology Outpatient. September 10th to October 17th, 2009. Patients attending during the specified period were included; new referrals were excluded. A representative sample was calculated at 55 participants. 87 agreed to participate but only 66 returned questionnaire. Data was imported and analysed using PASW 18.

Results 97% of Participants were satisfied when copied into GP letter. Parents discussion with a Paediatrician was the most helpful followed by GP, nurse, family member and other parents, with similar experience. Paediatrician was first choice for parents to discuss their children’s health followed by GP, nurse, and other Parents. 60% of Participants found the internet to be a helpful source for information, and 51% found Patient Education Material (PED) helpful. Despite this Parents prefer PED to Internet. 94% of Participants want to receive a copy of Paediatrician letter, but were divided over other methods of communication. Receiving a letter contributes significantly to parents’ satisfaction (p = 0.008). Gender and level of education was shown to influence participants’ choice of communication.

Conclusion Parents hold high regards for being part of communication between health professionals. The use of medical terms does not render the usefulness of the letter to parents.

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