Aims No significant voice of parents has been held to date regarding the action that parents, carers and guardians wish to take when there child is unwell.
Action for Sick Children sought through their survey of 2000 parents to identify the pathways adopted by parents and to understand the factors involved in their decision making process.
Methods In order to gain this information the charity engaged a research company to carry out an online survey of 2000 parents of children aged 0 – 11 and to do in-depth qualitative interviews with 15 of the parents who completed on line.
Parents were questioned on:
What they are currently doing
How well this works
Improvements to existing services
Ideas for new resources
The survey was carried out in England and Northern Ireland
GPs/Family Doctors are most frequently used – they are most trusted (85%)
Accident & Emergency Departments were 4th on the list (39%)
Other services used were: Chemist/Pharmacist
Walk in Centres
Parents are most satisfied with their GP/ Family Doctors
They would like to see the same GP each time they go
Perceived difficulty getting an appointment especially that day
Need more flexible opening times – e.g. early evening and weekends
Making easier to speak to GP/Family Doctor
Free first aid classes for first time parents
More drop in centres
More paediatric health care specialists
Dedicated children’s Accident & Emergency Departments
School Nurses available 5 days per week
Improving quality of advice given by pharmacists
Improve availability and quality of free phone line information
Leaflets for new parents
The findings of the survey have already been sent to all Clinical Commissioning Groups and many other interested bodies.