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1884 Parents’ Expectations and Satisfaction in Pediatrics Wards
  1. B Eren Fidanci,
  2. F Arslan,
  3. K Fidanci
  1. Gulhane Military Medical Academy, Ankara, Turkey

Abstract

Objective The aim of this study is to investigate the expectations of parents about their child’s care, the effects of care practices on parents’ satisfaction and the relationship between the expectation and the satisfaction.

Design and Methods The research was implemented by using face-to-face interviews with the 256 parents of children at the age of 0–18 years in pediatrics clinic by means of two questionnaires. Parents completed one questionnaire immediately after their child’s admission and the second after hospital discharge.

Results As a result mothers are mostly satisfied with the approach of doctors and all their expectations except caring about children’s home routines are satisfied by nurses. Supportive approach of health care personal adds a big deal to satisfy parents’ expectations.

Conclusion Keeping communication channels open, answering their questions and giving the best care available are respective ways to catch better standards in health care.

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