Arch Dis Child 2000;82:59-61 ( January )

Article

A completed audit to reduce hospital outpatients non-attendance rates A R Gatrad

Manor Hospital, Moat Road, Walsall, West Midlands WS2 OPS, UK

Correspondence to: Dr Gatrad

Accepted 23 September 1999

An audit loop for patients failing to attend a paediatric outpatient department was completed by repeating the analysis three years after interventions were put into place. The 1995 study had shown non-attendance for clinic visits was 34%, varying from 32.5% for Europeans and 50% for Asian patients. A follow up study in 1998 showed a fall to 12.04% and 13.5%, respectively, with an overall rate of 12.3%. The Manor Hospital NHS Trust had the lowest non-attendance rate of the 30 hospitals in the West Midlands region for the year 1996-7.


Keywords: non-attendance rate; Asian; outpatient; audit

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© 2000 by Archives of Disease in Childhood
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